Yes — please contact the hotel front desk directly. Be sure to mention you are a CrewTel-USA guest and request any changes to your reservation, including early check-in or late check-out, if availability permits.

Once your reservation is made, CrewTel-USA does not keep records of individual bookings. All records are maintained at the hotel front desk. To retrieve your reservation details:

• Call: 855-490-7786

• After the greeting, enter your airport’s 3-letter code

• Select the hotel option and speak directly with the front desk

Our platform is designed exclusively for active and retired airline and aviation employees, their family.

Simply select your airport, view available hotels, and click “Book Now.”

Yes — we negotiate discounted crew rates with each partner hotel. These rates are not available to the general public.

Most of our partner hotels offer free shuttle service to and from the airport. Shuttle details are listed in each hotel’s description.

Absolutely. If you need to reserve multiple rooms for a crew rotation or training group, contact us directly using the "Contact Us" link and we’ll coordinate with the hotel on your behalf.

We’re always looking to expand our hotel network. Please visit our “Work with us” section or contact us to learn about listing requirements and partnership benefits.

A mobile app is in development. In the meantime, our website is fully mobile-optimized and easy to use on any device.

Most of our partner hotels offer 24-hour front desk service and flexible check-in for airline crew. Please check individual hotel policies for details.

We work with hotels to prioritize comfort for crews. While we can’t guarantee room location, properties are briefed to accommodate crew preferences whenever possible.

Availability varies for same day reservations please contact hotel front desk directly.